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Delivery and Returns


We currently offer free standard shipping worldwide on all orders. 

 

Tracking Your Order

Once your order has been fulfilled, we’ll send you a confirmation email containing the details of your order, as well as a link which can be used to track your order. Please note that order fulfilment and tracking confirmation can take around 24 – 48 hours to update.

 

Delivery Time

With the current Coronavirus situation, your delivery may take anywhere between 5 days – 3 weeks depending on location. However, we do our best to get your order to you as fast as we can.

 

Refunds and Returns

We offer free returns on all orders within 30 days of delivery, provided the item and its packaging are in good condition. In the unlikely event that you have received a faulty product, we are able to provide either an exchange or a full refund of the purchase price. If you would like to make a return, please get in contact with our friendly staff by emailing us at neckpro@dkecomm.com, or through our contact form.

 

If you have any more questions, please get in contact with us at neckpro@dkecomm.com or through our contact form.